Delivery and Returns
DELIVERY TIMES
Whilst I maintain a small stock of the most popular jewellery pieces, typically each piece of handmade jewellery is made-to-order and will usually be dispatched within 10 working days. If there is a delay for any other reason I will contact you.
You will receive confirmation by email once your jewellery has been dispatched.
DELIVERY COSTS
Your order will be sent by An Post tracked as standard. This service requires a signature on delivery. I myself absorb a percentage of the postage costs and am happy to offer tracked postage at €5 for customers in Ireland and at €10 for the rest of the world.
Delivery times for international orders will vary. Non-EU parcels require a customs form to be attached. Please be aware that international customers may be required to pay custom duties and we are unable to provide details of what these charges may be.
PACKAGING
Your jewellery will come beautifully presented in a branded Jenti Forest Jewellery box. Your parcel will be posted in sturdy, unmarked mailing boxes or padded envelope. Gift wrapping is available upon request. If you would like your piece gift wrapped, please Contact Us for more details.
Gift messages can be handwritten on a gift tag and items sent to the gift recipient’s address at your request.
Each piece of jewellery also comes with detailed care instructions.
RETURNS
Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please Contact Us within 5 calendar days of receiving your order.
If you have changed your mind, then please Contact Us within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging.
Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.
I am be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.
I strongly recommend that you return your jewellery using tracked delivery, I will be unable to refund items lost in transit where they are not insured in transit.
I regret that I cannot offer refunds on earrings for health and safety reasons.
Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.
DAMAGED ITEMS
If you should receive an item that is defective, damaged or not what you ordered, please Contact Us within 5 working days and provide an image of the damaged goods. I will help you resolve any issues as quickly as possible by replacing the item and arrange for you to return the faulty item to us by post. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item. We will confirm the return address in writing, once you have contacted us about the fault.
All my work is covered for up to 6 months from the receipt of your jewellery. Should a fault occur within this timeframe, please Contact Us with details of the issue and photos of the fault. We will then require the piece to be sent to us for inspection. If it is determined during the inspection that the damage has been caused by accident, neglect or misuse, here will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids our warranty period.
Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:
- Bespoke pieces (commission work)
- Customised pieces (pieces that have been altered from their original design shown online).
- Earrings due to hygiene reasons.
LATE AND LOST DELIVERIES
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with An Post.
International delivery - When items are sent to another country, your parcel is handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the An Post website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Jenti Forest Jewellery cannot be held responsible for goods that are lost or delayed in transit.